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Privacy Policy

Privacy Policy

This privacy policy explains how Print Haven handles personal data when people use our website, request print services, or contact us about photo and art printing. It applies to enquiries, file submissions, consultations, orders, collection arrangements, and related site activity.

Terms of Service Contact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel

Contact Details

Email contact
[email protected]
Telephone contact
+44 7869 295457
Postal address
26 London Road, Wickford, SS12 0AN
Privacy enquiries

Use the details below for questions about this policy or the handling of personal data.

Contact Page
User Rights

Your Rights

You may have rights to access, correct, delete, or restrict certain personal data, and to object to some processing where the law allows. You may also ask for a copy of data you have provided in a portable format where this applies.

Available rights depend on the nature of the data and the reason it is held.
Requests

Making a Request

To protect privacy, we may ask for enough information to verify the requester before acting on a rights request. If a request cannot be fully granted, we will explain the reason in general terms and respond in line with applicable law.

Requests are handled after we confirm identity and assess any legal or operational limits.
Data Retention

How Long We Keep Data

Enquiry records are kept for a practical period to manage follow-up and service history. Order, payment, and production records are retained for accounting, dispute handling, and operational needs, then deleted or anonymised when they are no longer required. Uploaded files are kept only as long as needed to complete the requested work and manage any agreed reprints or corrections.

We keep data only for as long as needed for the relevant purpose or legal requirement.
Policy Updates

Policy Changes

Any material update will be reflected on this page, and the revised version will apply from the stated effective date. Where a change is significant, we may take additional steps to draw it to your attention.

We review this policy when our practices, services, or legal obligations change.

Data handling overview

How information is collected and how cookies are managed

01 · Collection

Data We Collect

We may process contact details, order and enquiry information, uploaded image files, file specifications, consultation notes, payment-related records, collection details, and technical data such as device and browser information. Where relevant to print preparation, we may also process information contained in customer-provided artwork or supporting instructions.

The categories of data collected depend on how a person uses the site, places an order, or requests a consultation.
02 · Sources

How We Collect Data

We collect personal data from enquiry forms, file uploads, email correspondence, consultation appointments, payment interactions, and basic website activity. We may also receive information from service providers that help us operate the site, process payments, or support file handling.

Some data is provided directly, while other data is created during order handling and site use.
03 · Cookies

Cookies We Use

We may use essential cookies for site operation, security, and session management, and functional cookies to remember preferences. If enabled, analytics cookies may help us understand how the site is used so we can maintain and improve it.

Cookie use is limited to practical site functions and basic measurement where enabled.
04 · Controls

Cookie Controls

We use browser and device settings, and where available site controls, to manage non-essential cookies. Essential cookies may still be needed for basic operation, security, and remembering limited session choices.

Cookie choices can usually be adjusted in the browser, although some site functions may be affected.
Why we process data

Why We Use Data

We use personal data to respond to enquiries, review uploaded files, discuss size and paper options, prepare test print quotes, manage approvals, produce printed items, arrange collection, process payments, maintain records, secure the site, and meet legal or accounting obligations. We may also use limited technical data to diagnose problems and improve the reliability of our services.

Note
Processing is tied to the print workflow and the operation of the website.
Third-party sharing

Service Providers

We may share data with payment processors, hosting providers, email and file-handling services, and other operational suppliers that help us run the website and fulfil orders. These parties are expected to use the data only for the services they provide to us and to apply appropriate safeguards.

Note
Service providers receive only the information needed to perform their role.
Sharing legal basis

Disclosures Required by Law

We may disclose personal data where required to comply with law, court orders, lawful requests, or to protect our rights, customers, or operations. We may also share information when needed to prevent fraud, resolve disputes, or support a lawful investigation.

Note
Legal disclosure is limited to what is necessary in the circumstances.